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Product Line Operations Support Engineer

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Businesses UTC AEROSPACE SYSTEMS Job ID 69037BR Date posted 07/12/2018 City Windsor Locks State Connecticut Country US
When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

Do you want to be a part of a global business, creating innovative solutions for the aerospace industry,s biggest customers? This is the core of what we do in the Electric, Environmental & Engine Systems (ES) business. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, ES focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

The Product Line Operations Support Engineer (referred to as "The Engineer" in rest of description) is responsible for leading the design engineering team to provide timely resolution of technical issues impacting the ES operations organization and driving root cause and corrective action of recurring issues. This will result in improved product quality and operating efficiency, while ensuring design requirements are met. The Engineer shall work closely with the Quality Authorities and peers in Engineering and Operations to provide technical assistance with issues impacting Operations. This includes dispositioning of non-conforming hardware (in WLOX factory, satellite locations, and suppliers), addressing first time test yields and high rework rates, generation of repairs. The Engineer shall become a member of the Materials Review Board (MRB) to disposition non-conforming material. MRB disposition includes technical acceptance rationale, or generation of rework or repair required to successfully utilize the hardware for service. Or, generate scrap disposition for parts that will not function properly and repair is not economical. Existing members of MRB shall maintain their MRB authority by completing and passing regularly scheduled testing. The Engineer shall interface with the Supplier Response Team (SRT) to provide technical direction to Supplier Requests for Information (SRI). This may require interfacing with other technical experts such as Materials Engineering to ensure all design requirements are met and properly articulated to the supplier. The Engineer shall generate corrective Engineering Change (EC) as needed in response to SRI and to eliminate recurring NCM. The Engineer shall maintain the NCM tracking metrics. This is utilized to identify recurring NCM elimination, overall NCM reduction, reduction in SRI and NCM turn-times, etc.

Accountability: The Engineer is accountable for delivering technically correct assessment of non-conforming material and providing technically correct answers to inquiries from Operations. These answers must be provided to meet the schedules of production hardware deliveries to minimize impact on Operations.

Authority: The Engineer has the authority to provide technical decisions regarding production hardware per MRB guidelines. Similarly, the Engineer has the authority to provide technical guidance to any questions generated by WLOX Operations and its suppliers.

Measure of Success:
  • Ensuring all Aircraft on Ground (AOG), pack line, and urgent part questions are resolved the same business day, or no later than two days if there is no immediate impact on deliveries. All other NCM must be addressed within 5 business days to prevent a backlog from accumulating.
  • First time test yield rates.
  • Pack and spare part deliveries to UTAS customers. Ensure that no customer deliveries are held up due to an unanswered question to Engineering.
  • Feedback from Operations Center Manager and Cell Teams. Response time in hours or less than 2 days is what they are looking for.
  • Improved production rates. Design changes that reduce rework improve build times and reduce production costs. This is directly measured by Operations.

Basic Qualifications:
  • Strong background in structural design, materials, geometric tolerances, and manufacturing processes.
  • Experience in the design process and functional requirements.
  • Familiarity with castings, wrought materials, welding, composites, and plastics.

Preferred Qualifications:
  • Ability to work effectively across organizational boundaries with Manufacturing, Quality, Materials, Drafting, and Procurement.
  • Strong communication and strong interpersonal skills.
  • A team builder.
  • Solid troubleshooting skills: the ability to apply technical, business, process skills to make firm decisions.
  • Initiate a preventative action when applicable to Engineering Working Environment.
  • Time split between supporting shop floor in Windsor Locks Building 1 and office area.
  • High priority issues may require evening or weekend support on occasion.

  • Bachelors' degree from a four-year university required. Advanced degree in a related field preferred.
  • Ability to become a certified UTAS MRB Engineer. Active certification is preferred, but not required.
  • Three plus years' experience in Engineering, Quality, or Operations in Aerospace, Automotive or high-tech electronic, Defense or Commercial industries.

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.


United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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