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Businesses UTC AEROSPACE SYSTEMS Job ID 69273BR Date posted 07/11/2018 City Windsor Locks State Connecticut Country US

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

Do you want to be a part of a global business, creating innovative solutions for the aerospace industry’s biggest customers? This is the core of what we do in the Electric, Environmental & Engine Systems (ES) business. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, ES focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

The candidate should have strong communication skills and be comfortable dealing with a fast paced customer service environment. Candidate will interface heavily with Operations to achieve shipment goals, meet turn-around time requirements, and attain world class customer service levels. Interface with other cross-functional groups such as Engineering, Quality, Finance, Customer Support Managers and Field Representatives is also necessary.

Primary Responsibilities:

  • Managing repair purchase orders from a diverse range of airline customers
  • Managing to contractual and/or internal requirements
  • Preparing and sending repair quotations
  • Providing timely response to customer communications
  • Customer hold follow up efforts
  • Processing of exchange assets and supporting continuous process improvement activities

Qualification:

Basic Qualifications:

  • Ability to listen, learn, and communicate cross-functionally
  • Strong oral and written communication skills
  • A high level of attention to detail and focus on results
  • Ability to adapt to constant change
  • Customer focused
  • 3-5 years' work experience
  • Experience with SAP business system Customer Service and/or Aerospace experience

Education:
  • High school diploma, at a minimum

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note to candidates regarding interview scams: We'd like to make it clear that UTC Aerospace Systems never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition.

UTAS4220181


United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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