Product and Technical Sales TrainerBusinesses Carrier Job ID 01285303 Date posted 01/11/2019 City Pittsford State New York Country United States
Country:United States of America
Location:CALEN: Lenel Systems International 1212 Pittsford - Victor Road, Pittsford, NY, 14534 USA
UTC Climate, Controls and Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls and Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.
The Global Security Products (GSP) group at UTC Climate, Controls and Security develops a comprehensive product portfolio to protect buildings, people and assets; providing innovative security products that include advanced software and hardware, IP solutions, wireless communications, electronic locking systems, and mobile applications. Among its leading brands are Lenel, Interlogix, Supra and Onity offering robust security and life safety systems, and affordable, flexible lock and key management solutions.
The Technical Trainer will plan, develop, and conduct technical product training programs for Value Added Resellers and System Users both locally and regionally across the U.S.
THIS JOB TO BE BASED IN EITHER PITTSFORD, NY OR IN COSTA MESA, CA
- Proven experience as a technical trainer and/or delivering technical information leveraging various media delivered to multiple audiences.
- Excellent communications skills and comfort speaking to large groups.
- Knowledge of and comfort with facilitation strategies and classroom management for 8-20 students.
- Knowledge of adult learning and flipped classroom
- Excellent writing skills
- Strong relationship and networking ability
- Proficient at critical thinking for independent problem solving of business and technical issues.
- Strong customer service orientation
- Demonstrated project management effectiveness
- Seasoned Microsoft Windows (XP, 2005/2008 Server, 7), Microsoft Office user
- Network Knowledge
- Experience with SQL
- Experience in access control product
- OnGuard Certified - Preferred
- Working knowledge of VMWare deployed solutions
- Bachelors degree with a minimum of 5 years relevant experience required, or equivalent combination of education and experience.
- Facilitate instructor-led and/or virtual training for various product certification courses.
- Coordinate and conduct customer onsite training courses throughout the US.
- Utilize subject-matter expertise to support the content design team in creating and updating courseware and certification practicums
- Continuous evaluation of training effectiveness and planned improvements to increase customer satisfaction.
- Work cross-functionally to build or deepen product knowledge for existing and new product development.
- Provide excellent customer service and support by meeting and exceeding learner requirements and needs.
- Maintain industry knowledge in the areas of learning and development, security and technologies.
- Quality of training experience measured by customer course evaluation results.
- Successful on-time completion of individual/team projects to demonstrated results and outcomes.
- Timely progression to teaching advanced courses
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.