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Senior Manager, Business Controls IT Systems Support

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Businesses Otis Job ID 01317928 Date posted 05/14/2019 City Farmington State Connecticut Country United States

Date Posted:



United States of America


OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA

Role Overview

An excellent opportunity for a highly motivated individual to assume the Senior Manager of Business Controls IT Systems Support role within Otis’ Digital Technology organization as part of a growing Finance Systems department. The successful candidate will develop global processes to sustain flexibility as the business needs change and, in particular, manage the operations of a suite of business control applications, including hardware and software, as well as interact with systems administration and networking teams.

Essential Responsibilities

  • Develop a strong partnership with the Finance functional team and customers to ensure open communication and alignment on ongoing initiatives and an understanding of business requirements and operational impact
  • Evaluate current state environment and drive initiatives to continuously improve
  • Develop expertise in business controls technology through training and experience and provide recommendations on industry-best practices
  • Manage the planning, coordination and execution of business controls technology infrastructure maintenance and upgrade tasks (migration to different hardware/cloud and/or operating system and licensing of new features and/or upgrades)
  • Responsibility for configuration of Informatica and Tidal jobs which push and pull data to and from multiple applications across the business
  • Develop and maintain Qlik dashboards for business controls applications
  • Troubleshoot and mitigate issues, including creating work processes and performing effective root-cause analysis
  • Coordinate change control activity as required (e.g. new releases, software updates and configuration changes), as well as testing and deployment of application and security patches
  • Create and maintain security, compliance and change controls


  • Bachelor’s degree in Computer Science, Management of Information Systems, Manufacturing or related business discipline(s)

Basic Qualifications

  • Five-plus years of experience working with application support and infrastructure components and services
  • Ability to quickly diagnose and remediate service issues
  • Experience with Blackline required
  • Experience with Informatica required
  • Knowledge and experience in several of the following technologies: Windows Server, SQL Server, Visual Studio, IIS, PowerShell, desktop installs and web development via Java and/or .Net
  • Demonstrated customer focus with the ability to evaluate decisions through the eyes of the customer and build strong relationships
  • Evidence of partnering with customers to help shape their future initiatives
  • Strong analytical and problem-solving skills
  • Strong interpersonal, verbal and written communication skills, with the ability to communicate in a clear and succinct manner
  • Demonstrated strength in effectively evaluating information to make decisions, anticipate obstacles and develop plans to resolve
  • A passion for current and emerging technologies demonstrated through training, job experience and/or industry activities

Preferred Qualifications

  • Experience with Denied Party Screening system preferred
  • Oracle/JD Edwards experience beneficial
  • Knowledge of cloud services (e.g., Azure) and database administration and development a plus


United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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