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IT Exec Support Analyst

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Businesses United Technologies Corp. Headquarters Job ID 01284459 Date posted 01/09/2019 City Farmington State Connecticut Country United States

Date Posted:

2019-01-02-08:00

Country:

United States of America

Location:

UT10: 10 Farm Springs 10 Farm Springs Road, Farmington, CT, 06032 USA

With revenues of approximately $57 billion, United Technologies Corporation (UTC) is a Fortune 50 company that provides high technology products and services for the aerospace and commercial building industries.  Our aerospace businesses include Pratt & Whitney and Collins Aerospace Systems.  Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines.  Collins Aerospace Systems is one of the world’s largest suppliers of technologically advanced aerospace and defense products.

Ranked among the world’s greenest companies, we do business in virtually every country of the world and have over 196,000 employees globally. 

Job Responsibilities:

  • Handle 24/7 calls and emails from senior leadership and their administrative staff
  • Coordinate IT Technical needs for Executive meetings
  • Work with IT Leadership to develop, maintain, and document standard device configurations
  • Escalate to Infrastructure Leads any issues that impact end user computer technologies
  • Communication, coordination and oversight to operational activities including technology refresh and key suppliers support services for Executives
  • Act as liaison between key suppliers and internal customers
  • Process and provide weekly and monthly activity reports
  • Ensure all incidents are resolved completely and promptly

Accomplishments (in the first year):

  • Lead Supplier Gold or ACE Gold for Supplier activities for key infrastructure suppliers
  • Lead continuous improvement activities (ACE) to investigate process and product turnback’s/escapes with the goal of sustainable improvements in quality and reliability
  • Perform tasks in supporting of evaluating new technologies and develop plans for production support as appropriate

Education:

Bachelor’s Degree in Computer Science, Management of Information Systems, or Equivalent work experience may be considered for this role.

Experience/Qualifications:

  • Problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge

  • Excellent interpersonal, verbal and written communication skills

  • Ability to multi-task and work independently, as well as work collaboratively with teams, some of which may be geographically distributed

  • Initiative and ability to quickly acquire knowledge

  • Must be a proactive and results driven individual
  • Strong understanding of mobile devices and application functionality as it pertains to the following smartphones:  iPhone and Android OS
  • Strong experience with Windows Operating and Apple macOS desktop environments, including troubleshooting and configuration

Status:

US Citizen or US Person required.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms


United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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