Skip Navigation

Sign in to search with your linkedin profile

UTRC ITSM Lead

Apply Now
Job ID 01300234 Date posted 03/19/2019 City East Hartford State Connecticut Country United States

Date Posted:

2019-03-18-07:00

Country:

United States of America

Location:

UT13: RC-CT - Corp 411 Silver Lane, East Hartford, CT, 06108 USA

United Technologies Corporation (UTC; NYSC: UTX) is headquartered in Farmington, CT, just outside of Hartford, CT. We employ over 204,000 talented individuals globally, achieve net sales in excess of $60 billion, and invest $4B each year back into research & development activities. Our aerospace businesses include Pratt & Whitney aircraft engines and Collins Aerospace – the combination of which make us the largest aerospace company in the world. Our commercial businesses include Otis elevators and escalators and UTC Climate, Controls & Security – a leading provider of heating, ventilation, air conditioning, fire and security systems and building automation controls.

United Technologies Corporation (UTC) was founded by some of the world’s greatest inventors. We helped build the Second Industrial Revolution and brought about a century of urbanization and globalization. Now we need your help to build the next one.

Tech@UTC is the UTC technology organization, comprised of the global engineering function, several focused centers of expertise, our skunkworks organization – United Technologies Advanced Projects (UTAP), and our advanced Research & Development lab – United Technologies Research Center (UTRC). By combining a passion for science with precision engineering, we create smart, sustainable solutions that prove we can do the big things the right way. We put the “T” in UTC.

The United Technologies Research Center (UTRC) is the corporate research center of UTC, operating at the leading edge of commercial and military aviation, aerospace systems, climate control, elevator design, and security and fire protection. At UTRC, we create new ideas and opportunities by collaborating across time zones, geographies and cultures. We are a community of high performing inventors, innovators, thinkers, manufacturers, motivators, leaders, problem solvers, dreamers and achievers. We work with universities, external research organizations, and global business units to identify, develop and demonstrate innovative technology solutions, products, services and intelligent systems. We are looking for scientists and engineers who have a passion for innovation and a high tolerance for ambiguity. You must be an independent thinker and self-starter with a demonstrated ability to produce high-quality technical content by collaborating with fellow researchers and product specialists. You will have the opportunity to continuously develop and invent new technologies, products and processes. At UTRC, you’ll be part of an evolving, globally diverse company that’s moving fast to shape the future of technology - one full of career opportunities and the chance to contribute and grow in a variety of ways. We are committed to recruiting and retaining the best and brightest people from the broadest and most diverse talent pool possible, so that we can serve our customers globally. If you have ideas, inspiration and expertise to continue developing products and systems that make the world a better place to live, then we have a great opportunity for you to contribute to our continued legacy of innovation.

Position Summary

UTRC is currently seeking a End User Services Manager. The candidate will report to the Director of Digital Technology.

Key Job Responsibilities

  • Work with onsite third-party contractors to provide desktop support
  • Collaborate with UTRC ITSM manager to transition to ServiceNow platform for Requests, Knowledge and ITAM
  • Collaborate with customers and existing UTRC Digital team to define areas of desktop support improvements and implement new strategies
  • Represent UTRC with UTC Corporate-wide End User Services initiatives and implement those initiatives.  This includes self-service options and building the required support model.
  • Conduct pilots to determine viability of new technologies and products
  • Continue to develop the UTRC Walk-in Center as a one-stop shop for End User Services

Qualifications & Competencies

  • US Citizen status required
  • At least 7 years of experience in DT infrastructure, End User Services and/or Operations
  • Experience with ServiceNow is a plus
  • ITIL Foundations certified or relevant experience operating in an ITIL enterprise
  • Agile Project management experience is a plus

Education & Experience

  • BS or BA degree in a technical program desired but not required
  • Advanced degree is a plus

Status:  US Citizen or Green Card Holder required as work may involve ITAR related projects.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Apply Now

Your Saved Jobs

You have not saved any jobs.

Recently Viewed Jobs

You have no recently viewed jobs.

Sign Up for Job Alerts

Get the latest career opportunities as soon as they become available.

InterestedEnter category and/or location, then click ADD.

  • Information Technology, East Hartford, Connecticut, United StatesRemove