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IT Desktop Help Desk Support Analyst

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Businesses Pratt & Whitney Job ID 01310564 Date posted 04/18/2019 City East Hartford State Connecticut Country United States

Date Posted:



United States of America


PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.

At Pratt & Whitney, you will be part of an evolving, globally diverse company that’s moving fast to craft the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of the team you’ll help answer today’s challenges in powered flight while crafting and supporting tomorrow’s solutions.

Pratt & Whitney, a recognized leading producer of the world’s most powerful jet engines, is looking for dedicated individuals to support our organization. If you aspire to work in a dynamic environment and possess the motivation to convert new ideas into practice, this may be the opportunity you’ve been looking for.

Inclusion Powers Innovation:

We unlock our employees’ full potential through a versatile and engaging culture that values everybody’s opinion, driving innovation. The goal of our diversity strategy is to build a workforce and environment where every employee is valued, so innovation and creativity thrive and to ensure that all employees are engaged and empowered.

Have you considered what it may be like to join our team and bring your career to Pratt & Whitney?

We have a rare opportunity for a hardworking IT Desktop/Help Desk Support Analyst based in our East Hartford, CT headquarters.

Do you wish you could put your expertise to better use?

If you are ready for a challenge, then we encourage you to apply. We demand quality in all we do, this is part of our success in the Aerospace Industry.

Responsibilities include:

  • Hands-on management of desktop support activities to include: Imaging, hardware and software troubleshooting, hardware deploying and refresh
  • Maintaining inventory spare parts where needed, and ordering of new workstations and other needed equipment
  • Hands-on printer management to include: Configuring print queues and ports, troubleshooting, and deployment
  • User account creation and password reset
  • First line Help desk support
  • Trouble-shooting
  • Handling smaller projects or parts of larger projects

Basic Qualifications:

  • U.S. Citizen (required due to Government contractual requirements)
  • Associate's Degree required. Preferred fields of study are Information Technology, Systems Administration, Networking or any related technology field
  • You have at least 3 years of experience working in a technical environment with validated desktop, server, network, systems administration, troubleshooting, implementation, excellent customer facing skills and strategic analysis skills

Preferred Qualifications:

  • Ability to obtain and maintain an Active Security Clearance is required as a condition of employment for this position
  • Bachelor Degree preferred
  • Desired certifications: Security+, A+, Network+, MCSA/E, or equivalent
  • Experience with Microsoft Windows 7 and Windows 10, OS imaging, installation, configuring, and support & troubleshooting
  • Application installs
  • General Network networking knowledge, TCP/IP, DHCP, and DN
  • Familiar with VOIP technology for phone support
  • Printer, Video Teleconferencing & general computing peripheral support, setup and troubleshooting
  • Experienced with documenting standard-work and process development, root cause corrective action
  • Ability to successfully handle multiple projects and perform with high energy in a fast paced environment.
  • Highly self-directed and able to learn quickly and adapt to changing business needs
  • Strong analytical skills, demonstrated organizational and leadership skills, with a history of teamwork, adaptability, innovation and initiative used to consistently meet deadlines and commitment dates
  • Superb interpersonal skills, with excellent judgment and professional maturity
  • You have an interest and ability to learn new technologies and take on new projects that allow for professional growth
  • Expert verbal and written communicator
  • Proven effective utilization of Six-Sigma, Continuous Improvement, or Achieving Competitive Excellence (ACE) and a history of driving process improvements. Associate Certification is strongly preferred.
  • You're a dynamic problem solver with the ability to craft solutions to everyday challenges with creative new ideas
  • Self-starter and ability to work with a minimum supervision
  • You are comfortable working with Microsoft Office Suite to include: Outlook, PowerPoint, Vision and Lync from an installation, configuration and troubleshooting perspective. SAP experience strongly preferred

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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