Service CoordinatorBusinesses Carrier Job ID 01287803 Date posted 01/18/2019 City Clifton State New Jersey Country United States
Country:United States of America
Location:CAN79: Clifton, NJ 100 Delawanna Ave, Clifton, NJ, 07014 USA
The Service Coordinator performs all department schedules; the tracking of labor and expense costs, processing work orders, contract charges, billings to customers and payment accounting. Responsibilities include, but are not limited to, the following:
Own the local monthly branch service agreement renewal process
Prepare all contract renewal proposals and other documents for customers.
Follow-up with contract customers and make required revisions.
Reconcile Service Contracts by managing cost transfers.
Prepare and submit all Service Agreement booking packages for renewals, and time and material work.
Prepare time and material billings.
Maintain contract logs, and schedule and document all department commitments for repairs, maintenance, installation, retrofit, warranty and parts.
Ensure all Preventative Maintenance visits are scheduled, and performed for each Service Agreement.
Call each Preventative Maintenance customer the day after each PM visit to ensure all work was satisfactory, and address any open items. Follow up immediately on open items and report dissatisfactions.
Maintain Preventative Maintenance schedules in accounting system for all visits.
Monitor service receivables and suspend service when necessary.
Log and track all service work orders (billable and non-billable) and reconcile all open tickets in a timely manner.
High School Diploma, GED or equivalent required
AA/AS degree preferred, Technical/Business School Certificate or Diploma; or other post High School training (2-years duration)
5 years of experience within Building Construction/HVAC Industry
Undergraduate degree in business, finance or equivalent strongly preferred
Accounting, purchasing, receivables, and AIA billing experience preferred
MS Dynamics/ERP experience a plus
Proficient in Microsoft Office software, including Word, Excel, Outlook, PowerPoint, and Access
Excellent written and verbal communication skills
Ability to work without close supervision
Good time management skills
Able to manage multiple competing priorities successfully
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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