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Customer Service Engineer

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Businesses Collins Aerospace Job ID 17240 Date posted 08/13/2019 City Burgess Hill State West Sussex Country United Kingdom

Role Title

Field Service Engineer

Job Band


Job Family

Customer Service Engineer


In line with current RCUK market rates

Overall Purpose

Installs, operates, maintains, repairs and modifies equipment. Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, and repairing complex mechanical equipment.

Key Accountabilities




  • Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day to day work, general instructions on new assignments.
  • Participates in determining objectives of assignment.
  • Plans schedules and arranges own activities in accomplishing objectives.
  • Work is reviewed upon completion.
  • Reports design, reliability and maintenance problems to design engineering.
  • Involved in planning and preparing customer installation and training.
  • Prepare on-site installation drawings where modifications have been performed.


  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

Customer Focus

  • Builds productive working relationships internally and externally.
  • Frequent internal company and external contacts.
  • Represents organization on specific projects.

Problem Solving

  • Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Contributes to the completion of organizational projects and goals.
  • Errors in judgment or failure to achieve results would normally require a moderate expenditure or resources to rectify.


  • Frequent use of general/technical knowledge and industry/functional practices, techniques, and standards.
  • General application of concepts, and principles.
  • Developing professional expertise.

Key Competencies


Evidence Behaviours


Demonstrates the ability to provide a logical, in-depth analysis of a problem or situation


Takes personal initiative to proactively serve as team motivator creating strong morale and synergy


Ensures that information has been received and accurately understood by all parties

Customer Service Orientation

Provides customers with quality experiences, establishing and maintaining effective relationships.


Ensures that all details of a project are accurate before delegating to others


Bases decisions on factual information and considers alternative courses of action before reaching decisions

Product Knowledge/Features/Benefits

Describes for customers the proper use of company products, as well as the benefits of their use


Develops relationships with others that are based on trust. Displays a compassionate attitude toward the needs of others.

Key Qualifications and Experience

Qualification/Experience or Skill


Apprenticeship or vocational studies in mechanical engineering


Proven capability of installing and commissioning Film mirrors.


Able and willing to drive internationally with a clean driving record


Adequate written and communication skills to be able to provide training and communicate with customers and colleagues


Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, or any other protected status.

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  • Customer Service, Burgess Hill, England, United KingdomRemove