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Otisline Customer Service Rep

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Businesses Otis Job ID 01292122 Date posted 02/08/2019 City BLOOMFIELD State Connecticut Country United States

Date Posted:

2019-02-05-08:00

Country:

United States of America

Location:

OT325: NSP - BLOOMFIELD, CT 212 WEST NEWBERRY RD, BLOOMFIELD, CT, 06002 USA

Otisline Customer Service Representative   

Otis, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you! 

The Otis Americas HQ OTISLINE Department in Bloomfield, CT has an opening for a customer service representative.  OTISLINE® is a unique, quality-driven, customer-focused environment. OTISLINE® employees work directly for Otis, and are experts in the elevator industry. We operate 24 hours a day, 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers, mechanics, local offices, and the OTISLINE® team.

Requires the ability to understand customer needs, aptitude to engage customer in conversation throughout the entire call, while navigating multiple tools, and to be adaptive to dynamic work environment. 

*Education / Certifications

 High School Diploma

*Experience / Qualifications

Excellent communication skills, including verbal, listening and written as well as attention to detail and the ability to follow standard processes and procedures.  Ability to communicate with different levels of the organization.

The following are minimum requirements:

  •  Attendance:  less than 40 hours unplanned
  • Escapes:  No sev 1, 2 or 3 escapes, or customer service skills related escapes
  • Warnings:  no warnings for unprofessional behavior
  • CSS score:  9 or above for the last 6  months      

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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